Sepang, 11th February 2019 – AirAsia upgraded its Navitaire New Skies reservation system as part of its continuous effort to provide guests with an enhanced online experience.
The upgrade period lasted from 2:00pm (GMT +0800) on Saturday, 16 February 2019 to 3:00am (GMT +0800) on Sunday, 17 February 2019.
During that time, flight booking was unavailable on, the AirAsia mobile app, and at AirAsia sales offices, counters and call centres. Guests were unable to perform self-check in via the web, mobile app, and airport kiosks or to manage their bookings until the upgrade is completed.
To avoid any inconvenience, guests flying during that period were encouraged to be at the airport at least 3 hours before their flight with printed out boarding passes or the E-Boarding pass where available, and to check-in online ahead of the upgrade period. Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights.