Lisbon, 2nd December 2018 – AirAsia has been named the World’s Leading Low-Cost Airline for the sixth year running at the World Travel Awards (WTA) Grand Final, the most prestigious globally recognised awards programme that honours excellence in the global travel, tourism and hospitality industries. AirAsia was also named the World’s Leading Low-Cost Airline Cabin Crew for the second time in a row. It received the most votes from travellers and industry executives, ahead of competitors like Southwest Airlines, JetBlue, Ryanair, easyJet, Jetstar Airways, Norwegian Air, West Air, flydubai, Air Arabia, flynas, fastjet, Kulula and Mango.
AirAsia Group Head of Cabin Crew Suhaila Hassan and AirAsia Group Head of Communications Audrey Progastama Petriny accepted the awards on behalf of the company at a gala ceremony at Pátio da Galé. Suhaila Hassan thanked AirAsia’s supporters and her colleagues for their dedication throughout AirAsia’s growth from a small company to an international airline.
AirAsia Deputy Group CEO (Airlines) Bo Lingam thanked everyone who supported and voted for AirAsia, and reaffirmed that customers remained AirAsia’s central focus in their development, citing their developed Customer Happiness team and digital initiatives such as facial recognition boarding systems and the Freedom Flyer Programme, aimed at providing amazing, convenient experiences to customers.