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AirAsia and Tune Hotel KLIA win at World Travel Awards 2020

Malaysia, 3rd November 2020 – AirAsia won Asia’s Leading Low-Cost Airline for the eighth consecutive year at the prestigious World Travel Awards which commemorates excellence in travel, tourism and hospitality and is a hallmark of travel industry excellence.

AirAsia received the highest votes from travel professionals and industry players from the region, ahead of competitors like Scoot, Nok Air, VietJet Air, Jetstar and Firefly, to win the low-cost carrier awards of Asia’s Leading Low-Cost Airline 2020 and Asia’s Leading Low-Cost Airline Cabin Crew 2020.

Tony Fernandes, CEO of AirAsia Group, was humbled and honoured by receiving the awards, and expressed gratitude to AirAsia’s over 600 million guests for their continued support even during recent difficult times. He also dedicated the award to AirAsia’s Allstars for their committed service.

Suhaila Hassan, AirAsia Group Head of Cabin Crew, stated that the award was a testament to the hard work of AirAsia’s staff in facing a difficult period and continuing to provide excellent service while safeguarding the health and safety of guests.

Graham E Cooke, World Travel Awards Founder, expressed delight that AirAsia’s efforts and innovations in low-cost aviation in Asia were recognised by the industry and the public in receiving the awards.

Tune Hotel KLIA-KLIA2, part of the Ormond Group, was declared Asia’s Airport Hotel 2020 for the second straight year at the World Travel Awards, winning over competitors like South Korea’s Grand Hyatt Incheon and 6-time winner Hong Kong Marriott Airport Hotel.

Gareth Lim, Ormond Group CEO, expressed pride in the team’s efforts despite the difficult year for the hospitality industry. This matches the international accolades of The Chow Kit for design and service as well as the #1 Tripadvisor ranking of Tune Hotel Kota Kinabalu and Danga Bay, also Ormond Group hotels.

To celebrate the award, Tune Hotels KLIA-KLIA2 will be offering a package with promotional rates on rooms and services over the next twelve months, including rooms from as low as RM180 per night, a 20% discount on F&B offerings and space-available upgrades to premium room categories.

OURFARM and IKHLAS Help 220 B40 Families Celebrate Deepavali

Kuala Lumpur, 4th November 2020 – OURFARM, airasia Digital’s business-to-business agriculture e-commerce platform, and IKHLAS,’s Muslim-friendly line of business, cooperated to help 220 B40 families to celebrate Deepavali through Project #Food4B40 in the spirit of the holiday.

This collaboration between OURFARM, IKHLAS, and other social enterprises was coordinated by Masala Wheels and supported by Yayasan Hasanah, a foundation under Khazanah Nasional. Over 500kg of fresh vegetables and 220 food packs were distributed to B40 families at People’s Housing Projects in PPR Laksamana, PPR Batu Muda, PPR Kepong, PPR Jinjang, and Pangsapuri Melati Bukit Subang in Klang Valley.

Lalitha Sivanaser, CEO of OURFARM, expressed their happiness in helping these families celebrate Deepavali, in keeping with OURFARM’s objectives to assist local farmers and agriculture producers during the pandemic. She thanked IKHLAS and their other collaborators, such as Masala Wheels and Drop & Wash, and hoped to support further initiatives. This was also in line with their support towards ESG (Environmental Social and Corporate Governance), under which they have supplied fresh produce to Masala Wheels to feed and empower communities.

Ikhlas Kamarudin, Head of IKHLAS, expressed how they were humbled by being able to deliver charity regardless of race or background, matching the IKHLAS philosophy. This initiative adds to other past and future donation drives of IKHLAS, assisting over 15,000 families nationwide since April 2020 with more contributions to come in hard-hit communities in Sabah and more. Launches airasia Health Medical Services Platform

Kuala Lumpur, 2nd November 2020 – The Asean super app,, launched airasia Health, a first-of-its-kind digital platform in Asean offering end-to-end medical services.

airasia Health partners with reputable medical providers and hospitals to offer a complete range of services including consultations, booking treatments such as health screenings, aesthetics, wellness and fertility sessions, and on-ground logistics services like flights, accommodation, and support services like medical visa and medical companion.

Its medical partners include Alpha IVF & Women’s Specialists, Beverly Wilshire Medical Centre, Sunway Medical Centre, Genesis IVF & Women’s Specialist Centre, Sunway TCM Centre, Pure Touch Clinic and many more, as well as supported by an advisory panel of industry experts that include Datuk Dr Kuljit Singh, President of Association of Private Hospitals of Malaysia (APHM) and Dato’ Dr Colin Lee, Consultant Gynaecologist and Fertility Specialist, among others.

Karen Chan, CEO of, stated that the airasia Health online platform was made to facilitate access to healthcare for everyone. She also commented that airasia Health is where healthcare meets travel, encompassing travel logistics such as flights, accommodation and mobility options to enhance the convenience for medical travellers. To kickstart the launch, airasia Health is making available bookings for Covid-19 RT PCR tests on the platform, with services provided by Lifecare Diagnostic Medical Centre and Sunway Medical Centre. For more information, please visit

Teleport Offers Delivery To Businesses Of All Sizes

Kuala Lumpur, 5th October 2020 – AirAsia Digital’s logistics venture, Teleport, is now offering fast, simple and accessible delivery to businesses of all sizes.

Improving on the business delivery of previous generations which previously prioritised bigger businesses, Teleport will offer clear pricing of everything required from pick up, lift off, to drop off, and the best rates for all their customers.

These orders are automatically integrated with just a few lines of code, and are enabled by AirAsia’s planes and Teleport’s team of community delivery partners. Delivery offers flat rates which are simple and easy to understand for all businesses no matter the size, starting from as low as RM6.

Pete Chareonwongsak, Teleport CEO, expressed their ambition to improve parcel delivery with the goal of 24-hour door-to-door delivery anywhere in Southeast Asia, starting with businesses wishing to deliver parcels, packages or goods across major cities in Malaysia.

He stated their hope to enable small and medium sized businesses to grow in the digital economy by offering the same flat rate prices and delivery experience, regardless of business size and order volume. He also expressed pride in their community delivery customers for making fast, stylish deliveries possible.

Teleport invites all businesses and interested delivery partners to visit or sign up at for fast delivery or on how to become a part of their delivery community.

AirAsia Digital and Google Launch Redbeat Academy

Kuala Lumpur, 1st October 2020 – AirAsia Digital partnered with Google to launch Redbeat Academy to the public.

YB Khairy Jamaluddin, Minister of Sciene, Technology and Innovation, and Datuk Ir. Dr. Siti Hamisah binti Tapsir, Secretary General of Ministry of Science, Technology and Innovation launched the Academy with Datuk Kamarudin Meranun, Executive Chairman of AirAsia Group, Tan Sri Tony Fernandes, CEO of AirAsia Group, Aireen Omar, President (AirAsia Digital) of AirAsia Group, and Marc Woo, Country Head of Google Malaysia.

Redbeat Academy was set up to cross-train AirAsia Allstars in tech workshops covering Artificial Intelligence, Machine Learning, Software Engineering, Cybersecurity, Big Data and Infrastructure, and more, and is now available to the public as a one-stop service in tech, leadership and innovation. This is part of their objective to build a future-ready generation that will be a catalyst for the digital economy in Malaysia and the wider Asean.

YB Khairy Jamaluddin, Minister of Science, Technology and Innovation expressed pride in being able to launch Redbeat Academy, stating alignment with the National Technology and innovation Sandbox initiative’s aim to develop Malaysia as a high-tech, high-income nation.

Tan Sri Tony Fernandes, CEO of AirAsia Group, expressed pride in opening Redbeat Academy to the public and in their collaboration with Google in sharing resources and knowledge. Rochana Golani, Director of Google Cloud Learning Services, looked forward to cooperating with Redbeat Academy to train future cloud technology professionals in Malaysia.

Redbeat Academy has recently graduated 135 AirAsia Allstars, retrained talents with the Malaysian Industry-Government Group of High Technology, and partnered with Universiti Teknologi Malaysia, Universiti Malaya, and Asia School of Business in collaboration with MIT Sloan Management to award a micro-credential to Redbeat Academy courses, acknowledging it as part of the Accreditation of Prior Experiential Learning.

About AirAsia Digital

Previously known as RedBeat Ventures that was launched in 2018, AirAsia Digital is the rebranded digital venture arm of AirAsia Group. AirAsia Digital leverages the Group’s physical and digital assets to create an ecosystem of businesses that connect with our customers in their everyday life, transforming the AirAsia brand into a fully-fledged digital company – now much more than just an airline.

AirAsia Digital integrates the Group’s continued innovation focus and business building expertise, best-in-breed technology solutions, talent development programmes and big data insights, for travel and lifestyle businesses to thrive in Asean. It is focused on developing, incubating and accelerating companies that have the potential to:

  1. a) maximise revenue or generate new revenue streams sustainably;
  2. b) better manage costs through increased efficiencies and productivity; or
  3. c) enhance the customers’ experience.

AirAsia Digital comprises three main pillars, namely Venture Builder, RedBeat Academy and Data Centre.

Venture Builder is where AirAsia Digital incubates and grows strategic businesses, some of which are spin-offs from AirAsia’s business units. The three focus areas are:

1) Platform

2) Logistics & e-commerce

3) Financial Services

There are currently five (5) portfolio companies, namely:

  • Platform for travel and lifestyle products with the aim to become an everyday super app
  • Teleport: Cross-border logistics operations encompassing freight, delivery and e-commerce
  • BigPay: Fintech company focusing on payment solutions, remittance, lending as well as a soon-to-be financial marketplace/virtual bank
  • BIGLIFE: One of the biggest loyalty programmes in Asean with a comprehensive travel and lifestyle ecosystem
  • Santan: Farm-to-table concept for Asean fast-food serving AirAsia’s popular inflight meals with numerous franchise outlets in development

RedBeat Academy is a training centre that was formed in collaboration with Google to train and produce a steady pool of software engineers, data scientists and other digital experts to fill and boost the talent gaps in Asean.

Data Centre is a data consultancy department that provides a range of services including data governance, data engineering as well as various types of analytics – descriptive, diagnostics, predictive and prescriptive, with the aim to assist companies to make more informed data analytics decisions.

Aireen Omar, President (AirAsia Digital), AirAsia Group

Aireen Omar joined AirAsia in 2006 initially as the Director of Corporate Finance and was promoted to become the CEO of AirAsia Berhad in 2012. In 2017, she was appointed to head up RedBeat Ventures (now AirAsia Digital), as well as being responsible for the Digital and Technology portfolio where she oversees group-wide initiatives to transform AirAsia into a global, cloud-driven product and online platform-based company, while ensuring synergies between the airline and digital businesses of AirAsia. Her previous experience includes working for Deutsche Bank in New York and London as well as Maybank, the largest banking and financial services group in Malaysia.

For more information, please click here:

Santan to expand after receiving a franchise registration certificate

Kuala Lumpur, 29th September 2020 – Santan, the world’s first restaurant brand to offer inflight food on ground, was awarded their official franchise registration certificate by the Ministry of Domestic Trade and Consumer Affairs. The certificate was presented to Catherine Goh, General Manager of Santan Restaurant, by YB Datuk Alexander Nanta Linggi, Minister of Domestic Trade and Consumer Affairs, and witnessed by key ministers and AirAsia VIPs at Santan’s first flagship outlet at the Mid Valley Megamall.

This will be followed by Santan’s expansion by rolling out 20 new restaurants across Klang Valley, the first scheduled to open at SOGO Kuala Lumpur on 8 October 2020. They will later launch in AEON Shah Alam, PKNS Shah Alam and NU Sentral Kuala Lumpur in October; 163 Mont Kiara, Wangsa Walk and Wisma Tune in November; and IOI City Mall, Sunway Putra Mall and more in December.

YB Datuk Alexander Nanta Linggi, Minister of Domestic Trade and Consumer Affairs expressed the Ministry’s pride in awarding the official franchise registration certificate to Santan, stating that Santan’s expansion supports the government’s “Buy Malaysian Products Campaign” to promote local products and boost the domestic economy, much like how Santan Food highlights locally sourced Malaysian products, snacks, coffee, tea and more. He expressed hope that other local entrepreneurs will take up franchise opportunities with Santan as a thriving homegrown local business.

Catherine Goh, General Manager of Santan Restaurant, expressed her gratitude to the government, particularly KPDNHEP, for their support and awarding of the certificate. She shared some of Santan’s plans for expansion, first within Klang Valley and later across Malaysia, aiming for 100 outlets including their first East Malaysia outlet by 2021. partners with Agoda to enhance travel and app

Kuala Lumpur, 24th August 2020 –, ASEAN’s fastest growing travel and lifestyle e-commerce platform, and Agoda, the world’s leading digital travel platform, announced a strategic partnership to encourage travel in Southeast Asia and strengthen AirAsia’s super app offering.

This brings together over 600,000 Agoda properties with AirAsia’s great value fares, offering flight and hotel packages with the best price guaranteed. Through this collaboration, travellers can now enjoy combined flight and hotel inventories, more extensive multi-product selection, and overall superior value and convenience.

Tony Fernandes, CEO of AirAsia Group, expressed his excitement over the partnership with Agoda, part of a group-wide strategy to revitalise travel in anticipation of the future reopening of Southeast Asian borders, and voiced their commitment to providing greater choice and convenience to customers in a post-COVID environment.

John Brown, CEO of Agoda, also expressed their shared passion for innovating new offerings that offer customers greater convenience while stimulating demand, and noted the impact of this partnership between two major brands on the industry.