Sepang, 29th April 2020 – AirAsia resumed its scheduled domestic flights in Malaysia and Thailand, and will resume flights in the Philippines and Indonesia, subject to approval from the authorities. Strict health controls and safety protocol are in place, in compliance with the regulations. The resumption of services will initially be for key selected domestic routes, which will increase gradually to include international destinations around the region, once the situation improves and governments lift borders and travel restrictions.
Datuk Kamarudin Meranun, AirAsia Group Executive Chairman, commented that AirAsia was able to return to service even stronger during this period because of their flexible decisions and business relationships. Measures such as voluntary salary reductions from management and senior employees, restructured fuel hedges, renegotiated contracts and deferred non-essential expenditures managed and contained costs to a minimum of a 30% reduction in 2020. Furthermore, the highest global safety standards have been applied to crew, passengers, and aircraft such as protective gear, social distancing, routine disinfection and hospital-standard High Efficiency Particulate Air (HEPA) filters.
Additionally, AirAsia’s digital and ancillary businesses such as Santan, Teleport and BigPay implemented new initiatives that allowed them to continue operating during the MCO while also assisting local businesses such as drive-thru, e-pay donation drives, and cargo flights for medical supplies.
Datuk Kamarudin concluded his analysis by expressing his confidence that AirAsia is continuing to grow and will emerge stronger after this period. He hoped that they would be able to continue sustaining their 1.3 million jobs while doubling their economic contribution to ASEAN’s GDP.